Refund policy

Meeko Mobi Ltd. offers its customers a 15-day right of return. The products can be returned either to travel service with a free customer return or directly to the store's service points. Meeko Mobi Oy is responsible for return costs when the return has been made in accordance with its instructions through Posti's customer return service. You must contact our service in advance by e-mail before return meekoshop@meeko.mobi

Exchange and return conditions

Products purchased from the online store have a 14-day return policy. If for any reason you wish to return the product (s) you ordered, it must be done within 14 days of receiving the order. We will refund the order to the account number you provided once the product has returned to us and we have reviewed it. Replacement and return costs are the responsibility of the customer. We do not redeem cash-on-delivery exchanges or returns. Any returns must always be agreed with us in advance. To exercise the right of cancellation, you must notify us in writing of your decision to cancel the contract by unambiguous notice.

The right of return only applies to private customers and unused and salable products in the original packaging. The returned product and product packaging must be in a condition similar to the new one. Any manuals, other accessories and supplies included in the package must also be returned. Please note that care must be taken when opening product packaging.

Problem situations

If the product is lost or damaged during transport or does not otherwise correspond to your order, you must notify the parties mentioned in the exchange and return conditions within 14 days of the defect. If the package is damaged during transport, a complaint must be made about the product immediately to the party who provided the transport service.

If the dispute concerning the trade agreement cannot be resolved through negotiations between the parties, the consumer may refer the matter to the Consumer Disputes Board (www.kuluttajariita.fi).

Before taking the matter to the Consumer Disputes Board, the consumer must contact the Consumer Advice of the Local Register Office (www.kuluttajaneuvonta.fi)

You can also submit a dispute over a trade agreement through the so-called online dispute resolution run by the European Commission (ec.europa.eu/odr).

We ask you to keep all documents related to customer returns carefully until you have received information about receiving the return from Meeko Mobi Ltd.

Restrictions on the right of return are determined in accordance with Chapter 6, Section 16 of the Consumer Protection Act:

In accordance with the Consumer Protection Act, service products or digital content do not have a right of cancellation if the service has been completed or the delivery of digital content has started electronically after you have given your consent to start delivery and if the right of cancellation has been announced in advance.

Returned products must be carefully packaged.